In terms of importance for NDC Technologies, nothing takes priority over the safety and well-being of our colleagues and customers when we conduct our sales and service visits.
With COVID-19, this year has shown that we can adapt to changing scenarios and customer needs – remote servicing became a key solution for providing continued support for our customers. And as the world has learned how to deal with COVID-19, we resumed the usual practice of working on-site with our customers.
So with so many customers in so many locations across the world, how do we ensure that everyone is always safe?
Well, there are some things that our teams will take into consideration when they visit a customer:
Mode of travel
Our colleagues will always choose the safest mode of transport to reach a customer. This is something that is agreed in advance of a visit with both NDC Technologies and the customer.
Who is the on-site contact?
Both NDC Technologies and our staff will have a contact at the customer’s site, so if anything goes wrong, there is always someone we can get in touch with.
Personal Protection Equipment (PPE)
Some of our equipment is used in extreme environments, so PPE is mandatory for any site visits conducted by our engineers. Examples of PPE include safety spectacles/goggles/face screens, safety helmets/bump caps, earplugs, safety boots, disposable or conventional overalls and dosimeters and radiation measuring equipment for when our engineers are working with radioactive devices.
On-site welfare facilities
Everyone wants to be comfortable and well looked after when working on-site, so facilities such as toilets and washrooms are essential. This is also the case for well-maintained equipment and a reasonable working temperature with good ventilation, suitable lighting and adequate seating.
Our engineers will always look at these potential risks and safety measures in advance of visiting a customer. If any of them are not adequate or possible, we will try to reach an agreement with the customer so that other safety measures can be taken.
We pride ourselves on manufacturing some of the finest and most intelligent process optimization solutions in the world. But even more than that, we pride ourselves on our people and keeping them safe is our first priority. Always.
Learn more about how NDC Technologies is committed to our people and our customers.