Customer satisfaction is one of our main goals at NDC. So, we’re continually looking for ways to enhance this and create a more intimate customer experience. When customers tell us that we need to have better response times and human responses instead of automated responses, we listen. We’re here to help serve our customers' unique needs – when they need it. To this end, we continue to heighten the customer service experience with our myNDC service cloud.
NDC’s myNDC service cloud offers customers an easier and more direct way to contact our service team. myNDC offers 24-7-365 support and enables NDC team members to efficiently create incidents, view a customer’s installed base or service history and tap into a comprehensive and growing knowledge base. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several channels and easily generate their own Return Material Authorizations (RMAs) for product repairs. myNDC also offers live chat for immediate support and feedback to customer service requests. In addition, language support enables customers to efficiently access content, features and functions in their own language such as French, German, Japanese, Spanish and Chinese.
What are customers saying about NDC?
Here’s what some of our customers are saying about NDC’s service and support:
“Great service. Excellent communication from the US support team, and our equipment was repaired and returned in a timely manner.” -- Abbott Vascular
“They are excellent right now, can't ask for better service.” -- Boston Centerless
“Excellent service and prices. Thanks for the good communication.” -- B&C Calibration Center
“Excellent service. Quick diagnosis of the issues. Very quick turnaround. Our laser mic is like new.” -- Copperweld Bimetallics
We want to thank all of our customers for taking the time to share their thoughts about NDC. We always strive to make our customers happy and it shows. With COVID-19 happening right now, meeting our customer’s needs and making them happy is very important. We’re here and ready to serve our customers. From new sales quotes…to ordering a spare part…to tracking a repair, we can assist with any request.
So, how can we serve you today?