At NDC, the health and safety of our employees and our unwavering commitment to supporting our valued customers during these challenging times are top priorities. On this page you'll find updates to our Covid-19 response.
June 11, 2020
Dear Valued Customer,
In these exceptional times, the measurement and controls industry continues to play a vital role for global manufacturers of everything ranging from Personal Protective Equipment and food to construction materials and paper products. As an essential supplier to these industries and more, NDC takes pride in the role it plays in ensuring the quality and efficient production of these critical products. Throughout the COVID-19 pandemic, we’ve received consistent positive feedback on the support we provide to our customers, who themselves are admirably serving their markets under these difficult circumstances. This validation of our commitment to serve motivates all members of the NDC global organization – our OneNDC team members, distributors and representatives, and supply chain partners – to continue delivering on our promises.
We are adapting our response to the changing market conditions brought on by COVID-19 on an almost daily basis. Our number one priority is protecting the health and safety of our employees while ensuring the production and delivery of essential products and services to our customers. As most organizations have done, the majority of our employees are working remotely from home, yet this has not impacted our focus on providing the service and support our customers have come to expect from us for over 50 years.
In this letter, I wanted to provide a brief update on our operations:
Phased Return-to-Work Plan
Over the next several weeks, we’ll be executing a phased approach to bringing back NDC employees that have been working from home. With offices and employees located throughout the globe, it’s critical that we maintain compliance with local governmental and health regulations, as well as address the unique needs of our employees – all while maintaining the highest level of safety and protection. We’ve adapted and applied our COVID-19 pandemic policy and communications to support the different geographies and cultures in which we operate.
Continued Emphasis on In-Building Protocols
At the start of the pandemic, we put in place a set of policies and procedures, as well as training, to reduce the risk of COVID-19 exposure to employees. Our protocols include daily temperature monitoring, providing personnel with the appropriate PPE and face-mask procedures, clear social distancing measures, modified first-aid response protocols, visitor policy and an enhanced cleaning and disinfecting programs across all NDC sites. We will continue to seek and implement additional methods as required to reduce any risks to our employees, operations and suppliers.
While we continue to support our customers via phone, email and video conferencing, various regions around the world are beginning to lift travel restrictions. As such, we have instituted a policy for any business-essential travel that involves face-to-face customer meetings and on-premises servicing of products. Our policy includes an approval process and a comprehensive risk analysis. As part of this policy, we are continually monitoring the local, regional and national health and governmental authorities for any updates on travel.
Our Supply Chain is Still Strong
NDC runs an agile, distributed supply chain and our global network includes manufacturing, component suppliers and logistics operations. If and when there may be impacts to our global supply chain, we have developed robust contingency plans that enable us to reroute orders, expedite alternate supplies and add manufacturing capacity as required.
NDC Products are in the Fight
As mentioned in an earlier update, NDC has been deemed an “essential business” and continues to operate during these uncertain times. NDC’s measurement instruments play a critical role in enabling our customers to produce the essential goods used in the fight against COVID-19. As an example, one of our customers, Onyx Hose & Tube manufactures medical tubing for oxygen delivery systems and ventilators for field hospitals in Central Park, NYC. As with Onyx Hose & Tube and all of our “essential business” customers, we’re continuing to provide the highest level of support – both on-site and remote – to ensure on-going production and business continuity.
We’re Here to Support You
I will continue to provide updates like this until the COVID-19 emergency has passed. Rest assured that we’re working tirelessly to direct our capabilities toward solutions that can you help you through these uncertain times. Until then, I hope that you, your employees and your loved ones are safe and healthy.
March 26, 2020
Dear NDC Customer,
I’d like to first start by thanking you for your business and the support that your organization has given to us – I’m truly grateful for the trust that you’ve placed in our products, people and technology. Our passion and commitment is to deliver value – delivering measurement and control solutions that not only play a vital role in the production of your products but provide a distinguishing difference that enables you to profitably serve your own end-customers.
The purpose of my outreach is to provide you with an update as to how NDC is addressing the Coronavirus crisis and to share the outline of our business continuity plans that will ensure our continued ability to support your production operations. NDC is deemed an essential business by the State of Ohio because we provide the products and services for essential industries that produce critical goods for the food processing, healthcare and other key manufacturing sectors. The trust that you’ve placed in our product brings with it a vital responsibility and we will be doing everything in our power to ensure your operations are not negatively impacted by the Coronavirus outbreak.
Since the first signs of the outbreak, NDC instituted several measures and precautions, all aimed at mitigating or eliminating the risks that the Coronavirus poses to the continuity of our production facilities and customer support services. This includes:
- Analyzing the demand of all major production components and initiating additional orders to ensure that our supply of these parts will not be interrupted by supply chain shortages
- Ensuring 24/7 on-line customer support via myNDC.com service cloud, which includes remote support, and the timely fulfilment of spare parts anywhere in the world
- Instituted rigorous health and safety processes and protocols at our production facilities, including regular disinfecting of all common areas and workstations, establishing consistent physical separation measures in production areas and verifying cross-training of employees for essential roles and processes
- Established “work from home” policies for all non-essential employees at the facility to reduce any unnecessary risk of exposure to our production staff
- Reviewed the business continuity plans of our four production partners as well as conducted ongoing sharing of best practices for the health and safety of its production employees
- Leveraging the commercial strength of our parent in securing capacity on air, land and ocean-bound carriers, to ensure we’re able to get products delivered to our end customers around the world
We will continue to monitor all aspects of the Coronavirus, assessing the risks and implementing any and all needed risk mitigation strategies. I want to assure you that we will continue to do everything in our power to ensure that our supply of control and measurement solutions are not interrupted by this crisis. On behalf of all NDC employees, we’re honored to be able to serve your needs and thank you for your business.
March 10, 2020
Dear NDC Customer,
NDC values your patronage and investment in our measurement technologies. With the continued issues and concerns associated with Covid-19 (Coronavirus), we wanted to provide you with an update on our response to this health situation.
The NDC leadership team has made managing this situation a top priority. We are doing everything we can to protect our employees and minimize the risk of disruption to our business. The NDC leadership team is closely monitoring this rapidly evolving situation with focus on the many challenges presented by the outbreak including international travel, work health and safety, and operational issues. We’ve already implemented a number of protective measures in various parts of the world. In addition, we’re adhering to well-reported national controls that have been set in places such as the UK, Italy, China and South Korea. We are committed to keeping our employees safe and informed on the latest information as it’s released by official health authorities.
We also realize that this health emergency may cause delays in either the assembly of our systems, and/or impact customer delivery expectations (of systems or services). To minimize disruption, our operations team is actively working with our suppliers to maintain updated supply chain status to eliminate or reduce the risk of any delays in meeting our obligations to our customers. The team is also keeping informed of any changes regarding the delivery of components manufactured in regions of the world affected by the virus and likewise, factoring these into our plans and communications.
In summary, NDC is monitoring any possible impacts that Covid-19 may have on our ability to serve our customers and it will remain a top priority for our leadership team. We do not expect that this situation to have any effect on our product quality and delivery at this time, but we will continue to monitor the situation and keep our customers informed.
If you have any questions, please feel free to contact us at EHS@ndc.com. We will be more than happy to address any concerns you may have.
This page will be updated with more details as information becomes available.