I love telling customer stories because they give you the real inside scoop on how we solved a problem and ultimately delighted the customer. In this blog, I have a great story about a biscuit manufacturer and how we helped them to not only improve product quality but optimized their process and realize significant production savings.
Banglesh's Largest Biscuit Manufacturer
Founded in 1979, Olympic Industries Limited has diversified its product offering greatly over the years. Starting off as a battery manufacturer, the company quickly indentified that it was capable of making even more products that fit into consumer’s daily lives. Today, Olympic Industries is known as the largest manufacturer and distributor of biscuits and confectionary products in Bangladesh. The company is recognized for its focus on quality and understanding the consumer’s high expectations, all while staying true to the values that made it and its products the brand that it is today.
The Process Challenge and NDC's Solution
Olympic Industries was previously taking samples from their production lines and sending them to their in-house laboratory for traditional off-line testing. This process was time consuming and delayed taking corrective actions in the process - meaning that productivity suffered. After an in-depth consultation with NDC Technologies, Olympic Industries decided to install the InfraLab at-line analyzer.
The new gauge sits right next to their production line and allows operators to take a sample of the product, analyze it on the InfraLab and in under five seconds determine the level of moisture, fat/oil and degree of brownness in their biscuits. This fast testing method allows for more samples to be taken over a shorter period of time and at a lower cost than traditional lab testing.
The InfraLab is extremely intuitive - requiring no special operator skills - and has a compact footprint, so it doesn’t take up room in tight production spaces. Capable of storing multiple test results with its built-in memory function, operators can check the history of product quality over time to ensure process consistency. InfraLab is also environmentally robust and is not affected by product and ambient changes such as temperature, relative humidity and factory lighting.
The InfraLab analyzer at Olympic Industries is also backed by NDC Technologies’ dedicated worldwide customer service organization, available 24-7 via the myNDC service cloud.
"The InfraLab at-line analyzer has enabled us to quickly increase the amount of sampling and tests we were performing on our products. This meant we had much higher confidence that what we were making was only the very best quality." -- Olympic Industries Limited
Realizing the Return on Value
Since it’s installation, the InfraLab has enabled Olympic Industries to have greater insight into the process through its simultaneous measurements of multiple product components. By eliminating the traditional laboratory testing method, Olympic Industries have been able to reduce scrap, increase their productivity and, most importantly, enhance their product quality. This all adds up to a peace of mind operation and greater consumer confidence.
Want More Information?
Learn more about NDC Technologies' InfraLab Food analyzer here >>
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